Business Process Analyst (14945B)

Date: Posted 02-Aug-2017, Closing 01-Oct-2017 (MST)

Department: Other

Location: Salt Lake City, UT

Pay Rate: $60,700 to $90,000/year

Pay Type: Salary

Benefits: Strong benefit package including tuition reduction program, retirement and health plan options.

Employment Type: Full Time

As a business process analyst on the IT Strategic Planning and Process team, you will apply your knowledge and expertise to identify and analyze core business processes and workflows for the University of Utah. In this unique partnership with University IT and University service providers, you will work closely with leaders and influencers in finance and administration, academic affairs, student affairs and University IT to plan and conduct process discovery and analyses workshops for architecting business solutions. The clear and detailed process maps and business requirements you develop and communicate provide you with an opportunity to directly impact the success of our partners in meeting the University of Utah goals to serve students, faculty, staff, researchers and other stakeholders.

About UIT: University Information Technology (UIT), the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah's most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and services. For more information about UIT visit

About the University: Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah's system of higher education and a member of the PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour's drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.


University of Utah Job ID# PRN14945B, Business Process Office

WORK SCHEDULE: Full-time, 40 hours/week, days, M-F. Occasional evenings and weekends.

COMPENSATION: $60,700 to $90,000/year. Strong benefit package including tuition reduction program, retirement and health plan options.


  • Plan and conduct all activities (interviews, workshops, focus groups, etc.) required to discover process landscapes (triggers, processes, metrics, results, functions and data involved) for high-level processes (such as "enroll a student" or "make a purchase").
  • Plan and facilitate workshops to develop and analyze conceptual workflow models. Lead the workshop attendees in systematically identifying opportunities for improvement in the "as is" workflow and design a "to be" workflow. Summarize findings and improvement recommendations for leadership.
  • Advise sponsors and project implementation teams as they plan initiatives for the people-side of change for their processes.
  • Document business requirements and develop business cases for technology solutions.
  • Translate technology needs identified in process and workflow analyses into requirements, use cases and/or service requirements needed by clients for RFPs or by design engineers.
  • Work with engineering and architecture units to evaluate and select appropriate technologies that meet business requirements.
  • Advise on process governance and maintain process repository.
  • Plan and manage process engineering projects.
  • Develop clear and detailed process maps and business requirements.
  • Provide expert advice on process improvement, change management and project alignment with strategic plans.
  • Advise and create standards and criteria for improving the practice and outcomes of process engineering.


QUALIFICATIONS: Requires a bachelor's degree or equivalency and at least 7 years of experience in the field or in a related area. May require certification in specific applications.


Department specific preferred qualifications:

  • Seven years of progressively more responsible experience as a business analyst or process analyst on large, complex, cross-functional projects.
  • Extensive experience developing clear and detailed process maps, workflows, and business requirements. Experience in UX analysis and design desirable.
  • Demonstrated experience facilitating workshops and focus groups. Success in a higher education setting desirable.
  • Demonstrated business/client engagement skills. Experience in change management or relationship management is desirable.
  • Strong analytical skills with demonstrated ability for in-depth analysis of process and data workflows and levers for improvement.
  • Demonstrated ability to distill and communicate complicated findings to executives as well as software engineers.
  • Proven track record of meeting aggressive schedules with high quality analyses and recommendations. Project management experience is desirable.
  • Effective communication, organization, and decision-making skills.
  • Demonstrated experience in both persuasive and technical writing, such as reports, business cases, project proposals.
  • Business domain experience (i.e. Financial, HR, Student Services, Academic/Faculty, Research, Health Care, etc.)



NOTE: When applying online, Please provide examples of your process design and analyses work under "Writing Sample 1" (which can be found in the Required Documents Section). These can include portfolios or links to your work.

EQUAL EMPLOYMENT OPPORTUNITY The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), for further information or to request an accommodation. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.

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University Of Utah